Activism in the Form of Love

Today I began writing a letter to the store manager of a Starbucks near Linfield. Why? Well, because I love my friends.

Ladies and gentlemen, meet my friend Millygoat.
She's a sweetheart in every sense of the word.
She loves nature and being active.
She's crazy... adorable.
She's also small.
Imp-like.
Little.
AND I LOVE HER!

My friend Milly is an impish young woman I met briefly at a pre-college gathering in Seattle. A year or so later, Milly and I reconnected on a whole other level. One of the many special things about Milly is that she is extremely allergic to several things. She is especially allergic to dairy.

Long story short, the aforementioned Starbucks served Milly milk instead of soy, not once, but on three separate occasions. Milly knows how to handle these kinds of situations - she simply popped some Benadryl and explained to the baristas the mishap. The baristas only offered to make her a new drink. The serious harm that could have come to my friend due to the mishap is primarily the reason I am writing the letter.

I do not want to immediately assume the mishaps were due to carelessness. I know mistakes happen - it is a fact of life. I also understand that some people simply like the taste of soy and do not have dietary restrictions like Milly's, however, I am outraged that the baristas treated it with nonchalance. I had hoped they would realize the seriousness of the situation and offer assistance of some kind, not simply another beverage. The fact that this particular location was the site of the other two mishaps alarmed me. I wonder if the baristas realized the gravity of the situation - Milly's health and safety was compromised due to simply using the wrong substance.

I find it unacceptable as a business to have such poor service. I know there are others like Milly that are lactose intolerant and suffer from mistakes baristas make and I say enough is enough. People need to know that food allergies are important and need to be treated as such. No one's loved ones should not have to be subjected to more discomfort than they have to, especially with something as basic as food.

I am following Milly's lead and avoiding the Starbucks, but I did not think that was enough. I thought the store manager ought to know the reason it lost our business. I hope that in writing to the store manager about my disappointment and concerns, the location will change its practices or at least be more aware the next time a customer with a severe food allergy appears. One can only hope!